Busybee

Website Maintenance

Keep your website secure, fast, and always up-to-date with a maintenance plan that fits your team.

Choose Your Plan

BASIC
₱5,000
/ month
  • Helpdesk / Ticketing System
  • Viber/WhatsApp Support
  • Monday–Friday availability
  • 24-hour response time
  • Regular update reports
Get Started
ADVANCE
₱25,000
/ month
  • All Basic features
  • Phone Support
  • Monday–Friday 8:30 AM–11:59 PM
  • 6-hour response time
  • Proactive communication
  • Single point of contact
Get Started
ENTERPRISE
₱50,000
/ month
  • All Advance features
  • Monday–Sunday incl. Holidays
  • 2-hour response time
  • Account planning & strategy
  • Scalability assistance
  • Dedicated Client Success Officer
Get Started
CUSTOM
Request for Quotation
  • All Enterprise features
  • 24/7 availability
  • 30-minute response time
  • Fully customized SLA
  • Proactive client support
Request a Quote

Full Feature Comparison

FEATURES
BASIC
₱5,000
ADVANCE
₱25,000
ENTERPRISE
₱50,000
CUSTOM
Quotation
TECHNICAL SUPPORT
Helpdesk / Ticketing System
Viber/WhatsApp Support
Phone Support
Availability
Mon–Fri (Office Hours)
Mon–Fri 8:30 AM–11:59 PM
Mon–Sun incl. Holidays 8:30 AM–11:59 PM
24/7
Response Time
24 hours
6 hours
2 hours
30 minutes
Resolution Time
Target 10 days (based on severity)
Target 5 days (based on severity)
Target 2 days (based on severity)
Target 24 hours (based on severity)
BUGS FIXES AND ISSUE RESOLUTIONS
Helpdesk / Ticketing System
Viber/WhatsApp Support
Phone Support
Availability
Mon–Fri (Office Hours)
Mon–Fri 8:30 AM–11:59 PM
Mon–Sun incl. Holidays 8:30 AM–11:59 PM
24/7
Response Time
24 hours
6 hours
2 hours
30 minutes
Resolution Time
Target 10 days (based on severity)
Target 5 days (based on severity)
Target 2 days (based on severity)
Target 24 hours (based on severity)
TECHNICAL MAINTENANCE
Server Maintenance, Uptime & Performance Monitoring
Database Backups and Disaster Recovery
Plugin and Security Updates
Compatibility testing with New Version of Browser or OS
CYBER SECURITY
Security Monitoring and Incident Response
Patch Management
Security Updates and Vulnerability Assessments
Malware Protection
Disaster Recovery and Business Continuity
FEATURE ENHANCEMENTS
Providing Recommendations for System Enhancements or Optimization
Continuous Improvement of Existing Features
Compatibility with Evolving Technologies and Platforms
DOCUMENTS AND KNOWLEDGE BASE
FAQs
User Guides, Manual or Tutorials
Detailed Documentation of the System Architecture, Functionality and Configurations
Training Resources or Sessions to help client makes the most of the web app
COMMUNICATION AND REPORTING
Regular Updates and Progress Reports on Ongoing Regular Maintenance Activities
Proactive Communication regarding any System Outages, Planned Maintenance or Downtime
SCALABILITY AND GROWTH
Assistance with Scaling the System to accommodate increased user load or data volumes
Planning for Future Growth and Technology Advancements
Evaluating and Recommending Upgrades or Migrations to New Platform or Frameworks
DEDICATED CLIENT SUCCESS OFFICER
Single Point of Contact
Account Planning and Strategy
Proactive Client Support
Terms & Conditions apply. Prices are exclusive of VAT. Contact us for enterprise or government pricing.

Not sure which plan fits?

Talk to our team and we'll help you choose the right maintenance coverage for your website.

Contact Us